Customer expectations for instant, transparent payments are rising — yet many banks remain constrained by costly, complex legacy infrastructure.
In this webinar, guest speakers from Forrester share insights from the commissioned 2026 Forrester Consulting Total Economic Impact™ (TEI) study of Visa Direct, revealing how real-time payment capabilities can deliver measurable ROI while improving customer experience, reducing operational burden, and unlocking new growth opportunities.
This session is designed for retail banking, payments, product, digital, and strategy leaders evaluating investments in modern payment infrastructure.
In this session, you’ll learn:
How banks are moving from legacy and correspondent banking models to real-time payments
The measurable ROI, cost savings, and growth outcomes identified in Forrester’s TEI analysis
How improved payment experiences are driving customer loyalty, revenue growth, and operational efficiency
Key payment trends shaping APAC and their implications for retail banks
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| Sanny Mok Senior Consultant, EMEA, Forrester |
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| Meng Liu Senior Analyst, Forrester |
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| Vincent Huang Solution and Go-To-Market Director, Visa Direct Asia Pacific |
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