About the Forum

The Visa Cashless Forum is an annual platform that gathers together digital payment and innovation experts from a range of financial institutions, fintech, merchants, payment service providers, and regulators to discuss new trends & challenges and outline the key directions in which the industry should be heading.

This year, for the first time, Visa will go online to unite all the CISSEE markets to deliver the biggest event in the region and discuss the new challenges & opportunities in the “new normal”.

In particular, we will focus on how lockdown restrictions have led to an e-commerce boom, how consumer behavior has changed, and what future lies ahead for increased online payments. We will also discuss how to adapt to current challenges, to utilize these new opportunities and meet consumer needs efficiently.

The Visa Cashless Forum will be made up of several interactive platforms: panel discussions, interviews, debates, colabs, case presentations and various online activations.

Live Stream

To be available in English, Russian, Ukrainian, and Serbian languages on this page and on Visa Facebook page on September 30.

English
Russian Ukrainian Serbian



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Media Partners

Agenda
9:30–9:45
OPENING, WELCOME GREETINGS

Pavlo Shylko, TV Host (Ukraine)

9:45-10:15
REVIVAL TALK: RETHINK A NEW WORLD
The pandemic has dramatically changed our world. We are now living in the new normal. Are we fully aware of the implications for all areas of our lives? It is time to rethink our current situation and calibrate our expectations for the future.

Host: Vira Platonova, Senior Vice President, CISSEE Group Country Manager, Visa

Speaker: Francis Fukuyama, Olivier Nomellini Senior Fellow, Stanford University (US)

10:15-10:45
REVIVAL TALK: ACT IN THE NEW NORMAL
Adapting to the new normal: how can we turn the post-COVID era into an era of the new opportunities for businesses, communities and the country as a whole?

Host: Svitlana Chyrva, Country Manager for Ukraine, Belarus and Moldova, Visa

Speaker: Charles Robertson, Chief Economist, Renaissance Capital (UK)

10:45-11:45
IN-FOCUS PANEL: A DIGITAL COUNTRY
Lockdown has necessitated a digital boom. What should have happened by way of evolution over several decades instead happened as a revolution in just a few months. What are the drivers of the ongoing changes?

Host: Cristina Doros, Country Manager, Caucasus, Visa

Participants:

Mykhailo Fedorov, Vice Prime Minister, Minister of Digital Transformation (Ukraine)

Ines Rocha, Director, Financial Products SME Finance & Development, EBRD (UK)

11:45-12:15
OPEN INTERVIEW: A DIGITAL BANK ADDAPTING TO THE NEW NORMAL
What is a digital bank? Is it a trend or a necessity? How can we make digital banking inclusive for everyone? How is the digital bank adapting to the new normal?

Host: Vira Platonova, Senior Vice President, CISSEE Group Country Manager, Visa

Speaker: Oleg Gorokhovsky, Co-Founder, Monobank (Ukraine)

12:15-12:45
OPEN INTERVIEW: A NEW NORMAL FOR TRADITIONAL BANKING IN THE POST-CORONAVIRUS AGE
The coronavirus pandemic has advanced a new era in banking. What is the way for traditional financial institutions to succeed in the “new normal”?

Host: Vira Platonova, Senior Vice President, CISSEE Group Country Manager, Visa (Ukraine)

Speaker: Andrii Stepanenko, Member of the Management Board Retail – Raiffeisen Bank International AG (Austria)

12:45-13:00
INTERACTIVE BREAK

Svitlana Luchkina, L Sektor, with “Get Fit, Be Online” (Ukraine)

13:00-13:30
OPEN INTERVIEW: FINTECH RESPONSE TO COVID-10 AND THE DIGITAL IMPLICATION

New consumer behavior, changes in consumption and increased digital payments: does adapting to the new normal have to be painful for SMEs? How can they jump-start a new stage of development?

Host: Yevgen Lisnyak, Senior Director, Strategic Partnerships and Fintech, CISSEE, Visa (Ukraine)

Speaker: Matthew Dooley, Managing Director, Connected Thinking Limited (Hong Kong)

13:30-14:15
CROSS DIALOGUE: NEW TECH

The new normal requires new approaches and solutions. Is there space for new technology? What innovation can a fully digital environment bring?

Host: Vira Platonova, Senior Vice President, CISSEE Group Country Manager, Visa

Participants:

Vlad Yatsenko, Co-Founder, Revolut (UK)

Petr Krumphanzl, Chairman of the Board, PrivatBank (Ukraine)

14:15-15:00
CROSS DIALOGUE: NEW BUSINESS

New consumer behavior, changes in consumption and increased digital payments: does the SMEs’ adaptation to the new normal have to be painful? How can they jump-start a new stage of development?

Host: Vladimir Djordjevic, Country Manager, SEE, Visa (Serbia)

Participants:

Arthur Dalivelia, Founder, onlineventspace.com and onlinerestobar.by (Belarus)

Rula Raim, Co-Founder, Froot.kz (Kazakhstan)

Nona Songhulashvili, Co-Founder, Tamashobana (Georgia)

Srdjan Stanković, Managing Director for Serbia, Montenegro & Bosnia, Donesi.com (Serbia)

15:00-15:15
INTERACTIVE BREAK

Vadym Granovskiy, Coffee in Action, with “Drink Coffee, Be Online” (Ukraine)


15:15-16:00
COLAB: NEW CONSUMERS

In post-COVID-19 world, the consumer behavior is being massively changed. The impact has long-term implications as consumers take stock and re-evaluate their life priorities, habits and behavior. We clearly see the increased role of digital connectivity across consumers’ lives, enabling them to live, work and shop without leaving home. How can businesses reinvent themselves to meet new consumer needs and expectations more effectively?

Host: Anton Piatygin, Local Partner, McKinsey & Company (Ukraine)

Participants:

Amyrkhan Chikanayev, Retail Business Managing Director, Sberbank (Kazakhstan)

Hlib Burtsev, Business Development Director, Post Finance, TM NovaPay, Nova Poshta Group (Ukraine)

Mikhail Chernyshev, Customer Happiness Officer, Dodo Pizza (UK)

Oleksandr Lapko, CEO Fintech, Rozetka & EVO (Prom, Shafa, IZI, Crafta) (Ukraine).

16:00-16:45
COLAB: NEW PREMIUM

Premium segment in the new normal: how to maintain a high level of service and satisfy the needs of such a demanding audience? Is there still a place for premium offers in a digital world, which provides equal opportunities for all?

Host: David Mardashev, Expert on Luxury Products (Russia)

Participants:

Pascal Hyafil, CEO, Coty (France)

Lada Samodumskaya, General Manager, Hotel Baltschug Kempinski (CIS)

Ekaterina Ivanova, Ex-HRD Europe, Chanel (CIS)

Dmitry Yeremeev, Ex-CEO, Richemont SA (CIS)

Asel Mashanova, Founder, LULU, Metabody clinics, Meta Business Project (Kazakhstan)

16:45-18:00
CLOSING REMARKS, VISA CASHLESS HOUR

Multimedia

OPENING, WELCOME GREETINGS

   

Revival Talk: Rethink the New World – Visa Cashless Forum 2020

   

Revival Talk: Act in the New Normal – Visa Cashless Forum 2020

   

In-Focus Panel: A Digital Country – Visa Cashless Forum 2020

   

Open Interview: A Digital Bank Adapting to the New Normal - Visa Cashless Forum 2020

   

A New Normal for Traditional Banking in the Post-Coronavirus Age – Visa Cashless Forum 2020

   

Cross Dialogue: New Tech – Visa Cashless Forum 2020

   

FinTech Response to COVID-10 and the Digital Implications – Visa Cashless Forum 2020

   

Cross Dialogue: New Business – Visa Cashless Forum 2020

   

CoLAB: New Consumers – Visa Cashless Forum 2020

   

CoLAB: New Premium – Visa Cashless Forum 2020

   

Speakers
Pavlo Shylko
TV Host (Ukraine)
Popular Ukrainian radio and TV presenter, professional moderator, musician, general director of Gala Radio, general producer of YUNA music award.
Vira Platonova
Senior Vice President, CISSEE Group Country Manager, Visa (Ukraine)
Senior Vice President and Group Country Manager for Visa CISSEE overseeing all operations within 17 markets across Eastern Europe, Central Asia and Southeast Europe.
Francis Fukuyama
Olivier Nomellini Senior Fellow, Stanford University (US)
Olivier Nomellini Senior Fellow at Stanford University's Freeman Spogli Institute for International Studies (FSI), Mosbacher Director of FSI's Center on Democracy, Development, and the Rule of Law (CDDRL), and Director of Stanford's Master's in.
Svitlana Chyrva
Country Manager for Ukraine, Belarus and Moldova, Visa (Ukraine)
Visa Country Manager for Ukraine. Belarus and Moldova based in Kyiv, Ukraine. Svitlana manages the overall development of Visa electronic payments business in Ukraine, Moldova and Belarus, including relations with clients (banks), merchants and other market stakeholders.
Charles Robertson
Renaissance Capital's Global Chief Economist (UK)
Leading emerging markets specialist; Renaissance Capital’s Global Chief Economist and Head of the Firm’s Macro Strategy Unit. Mr. Robertson covers the global economic themes having the greatest impact on emerging markets.
Cristina Doros
Country Manager, Caucasus, Visa (Georgia)
Visa Country Manager in Caucasus. She has more than 20 years of experience in retail banking, information technology, innovations, cards and mobile payments.
Mykhailo Fedorov
Vice Prime Minister, Minister of Digital Transformation (Ukraine)
Ukrainian politician, state official, and private entrepreneur. He is Vice Prime Minister – Minister of Digital Transformation of Ukraine. During his service, Mykhailo initiated a series of digital transformation projects at the state level, including launch of “Diia” application platform to provide state services online.
Ines Rocha
Director, Financial Products SME Finance & Development, EBRD (UK)
Director for Financial Products, SME Finance & Development Team, EBRD. Ines has twenty years of experience in the financial industry and in capital markets.
Oleg Gorokhovsky
Co-Founder, Monobank (Ukraine)
One of the founders of the first Ukrainian digital bank, “Monobank”. Oleg has over 16 years of banking experience. Since 1997 Oleg has worked at PrivatBank in numerous management positions, and since 2004, he has taken the position of a Deputy Chairman of the Board of the PrivatBank. In 2017, Gorokhovsky co-founded Monobank.
Andrii Stepanenko
Member of the Management Board Retail – Raiffeisen Bank International AG (Austria)
Management Board member in charge of Retail Banking at Raiffeisen Bank International AG since 2017. Before that he was a Deputy Chairman of the Management Board in charge of Retail Banking at Raiffeisen bank in Russia.
Yevgen Lisnyak
Senior Director, Strategic Partnerships and Fintech, CISSEE, Visa (Ukraine)
Senior Director for Strategic Partnerships and Fintech in the CIS and South-Eastern Europe. His main areas of responsibility include smart cities, public transport, non-financial applications, identity cards, social cards, student tickets and citizen cards.
Matthew Dooley
Managing Director, Connected Thinking Limited (Hong Kong)
Managing Director at Connected Thinking LTD. Matthew is a well-known senior strategic thinker, marketer, and customer experience executive who has driven change at two of the World’s leading banks.
Vlad Yatsenko
Co-Founder, Revolut (UK)
One of the founders of Revolut, a British financial technology company that offers banking services. Prior to co-founding Revolut in 2015, Vlad spent ten years building financial systems at tier one investment banks.
Petr Krumphanzl
Chairman of the Board, PrivatBank (Ukraine)
Chairman of the Management Board of PrivatBank since 2018. Former Head of Operations at Raiffeisen Bank Aval. As a senior manager in leading banks in the EU, he proved himself to be a demanding and pragmatic leader focused on improving processes and organizing a reliable system of internal control as well as proving himself as forward banking expert during the 2008 crisis in Ukrainian market.
Vladimir Djordjevic
Country Manager, SEE, Visa (Serbia)
Regional Manager for SEE countries, as well as the Head of SEE Branch Office in Belgrade, Serbia, responsible for six markets – Serbia, Bosnia and Herzegovina, Macedonia, Montenegro, Albania and Kosovo.
Arthur Dalivelia
Founder, onlineventspace.com and onlinerestobar.by (Belarus)
A well-known entrepreneur based in Belarus. He is a Founder of onlineventspace.com and onlinerestobar.by
Rula Raim
Co-Founder, Froot.kz (Kazakhstan)
Founder of We Are Global marketing consulting agency and Co-Founder of Froot.kz located based in Almaty, Kazakhstan. Froot.kz is one of the popular local delivery services.
Nona Songhulashvili
Co-Founder, Tamashobana (Georgia)
One of the Founders of Tamashobana based in Tbilisi, Georgia. Tamashobana is a company that supplies products for Georgian games industry.
Srdjan Stanković
Managing Director for Serbia, Montenegro & Bosnia, Donesi.com (Serbia)
Managing Director for Serbia, Montenegro & Bosnia, Donesi.com, the biggest online food delivery platform in Serbia, Bosnia and Montenegro. Field expert with more than 15 years of diverse experience in marketing, product development, advertising and sales positions in e-commerce, media and telecommunication industries.
Anton Piatygin
Local Partner, McKinsey & Company (Ukraine)
The Local Partner, McKinsey & Company. Leader of Ukrainian Banking Practice, member of Digital McKinsey and Public Sector Practice.
Hlib Burtsev
Business Development Director, Post Finance, TM NovaPay, Nova Poshta Group (Ukraine)
The Business development director at NovaPay, Nova Poshta Holding. 20 years of professional career in fintech and retail banking focused on strategy, project management, digital services and efficient business processes.
Mikhail Chernyshev
Customer Happiness Officer, Dodo Pizza (UK)
Connecting Customers with Dodo Pizza - Fastest Growing Pizzeria Chain in Europe. Dodo Pizza is one of the world’s fastest-growing QSR startups.
Oleksandr Lapko
CEO Fintech, Rozetka & EVO (Prom, Shafa, IZI, Crafta) (Ukraine).
His is the software product manager executive with over 10 years of experience and entrepreneurial passion for the driving product.
Amyrkhan Chikanayev
Retail Business Managing Director, Sberbank (Kazakhstan)
Retail Business Managing Director, Sberbank (Kazakhstan). Has more than 12 years of working experience in banking industry.
David Mardashev
Expert on Luxury Products (Russia)
More than 17 years track record with (top-tier) brands internationally. Based on the mix of latest trends, fundamental academic findings and digital tools David consults on how to implement efficient marketing and educational programs.
Pascal Hyafil
CEO, Coty (France)
Joined Coty in January 2017 to lead international business development for Philosophy & Lancaster based in New York. Pascal brings extensive global and regional experience across multiple geographies in general management, sales and marketing with a proven track record of leading high performing teams.
Lada Samodumskaya
General Manager, Hotel Baltschug Kempinski (CIS)
Became the first local citizen and the first woman to head a hotel managed by an international luxury brand in Russia in 2020.
Ekaterina Ivanova
Ex-HRD Europe, Chanel (CIS)
The coach of the International Coaching Academy. A well-known HR consultant with more than 20 years of experience in HR area. Ekaterina has 15 year of professional experience in the luxury industry. Former HR Director at Chanel.
Dmitry Yeremeev
Ex-CEO, Richemont SA (CIS)
CEO of a Russian subsidiary of Compagnie Financiere Richemont SA for 10 years since 2008. Before joining Richemont, had been running VF Corporation in the region as a General Manager Russia and CIS from 2004.
Asel Mashanova
Founder, LULU, Metabody clinics, Meta Business Project (Kazakhstan)
Founder of LULU Company, cosmetics concept store, Metabody Clinics and Meta Business Project.